Policies

Read Our Policies

CANCELLATION POLICY

PAYMENTS

Full payment is required at the time of booking.

We require 24 hours' notice for cancellations to receive a full refund. If you are unable to make your reservation, please call us so we can make the appropriate changes to our booking schedule.

Phone: 435-672-2322

RESERVATIONS

Reservations are accepted by credit card.

CHECK-IN & CHECK-OUT

Check-in: 3:00 PM–8:00 PM
Check-out: By 11:00 AM

PRIVACY POLICY

WHO WE ARE

Our website address is https://kokoinnutah.com. This Privacy Policy applies to www.kokoinnutah.com, which is owned and operated by Kokopelli Inn.

This Privacy Policy describes how we collect and use the information, which may include personal data, that you provide through our website.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

DATA COLLECTION

The types of personal data we collect include:

• Personal and contact information: Your first name, last name, email address, phone number, and home address.
• Payment information: Credit card details, including card type, credit card number, name on the card, expiration date, and security code.
• Guest stay information: Arrival and departure dates, special requests, and observations about your service preferences, including room preferences, facilities, and any other services used.
• Marketing and promotional information: Data you provide about your marketing preferences or when participating in surveys, contests, or promotional offers.

You may choose what personal data, if any, you wish to provide. However, if you choose not to provide certain information, some transactions with us may be affected.

DATA WE COLLECT AUTOMATICALLY

When you use our website, we also automatically collect information, some of which may constitute personal data. This information may include:

• Language settings
• IP address
• Location
• Device settings
• Device operating system
• Log information
• Time of usage
• Requested URL
• Status report
• User agent information, including browser version
• Operating system
• Result or activity type, such as viewer or booker
• Browsing history
• User booking ID
• Type of data viewed

We may also collect information automatically through cookies.

HOW WE USE YOUR PERSONAL DATA

RESERVATIONS

We use your personal data to complete and administer your online reservations.

CUSTOMER SERVICE

We use your personal data to provide customer service and respond to your needs.

GUEST REVIEWS

We may use your contact information to invite you by email to submit a guest review after your stay. Reviews can help other travelers choose accommodations that suit their needs.

If you submit a guest review, it may be published on our website.

MARKETING ACTIVITIES

We may use your data for marketing activities as permitted by law.

When we use your personal data for direct marketing purposes, such as commercial newsletters, marketing communications about new products and services, or other offers that may interest you, we include an unsubscribe link. You can use this link to opt out of receiving future marketing messages.

OTHER COMMUNICATIONS

Depending on the contact information you provide, we may contact you by email, mail, phone, or text message for various reasons, including:

• Responding to and handling requests you have made.
• Sending you a reminder if you have not completed an online reservation. This service is intended to help you continue your reservation without having to search for accommodations again or re-enter all your reservation details.
• Sending questionnaires or inviting you to provide feedback about your experience using our website. Your feedback helps us improve our website and services.

ANALYTICS, IMPROVEMENTS & RESEARCH

We use personal data to conduct research and analysis. We may engage third parties to perform these activities on our behalf.

We may share or disclose the results of such research, including to third parties, in anonymous, aggregated form.

We use personal data for analytical purposes to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.

SECURITY, FRAUD DETECTION & PREVENTION

We use information, which may include personal data, to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud.

Personal data may be used for risk assessment and security purposes, including user authentication.

For these purposes, personal data may be shared with third parties, such as law enforcement authorities, as permitted by applicable law, and with external advisers.

LEGAL & COMPLIANCE

In certain circumstances, we may need to use information you provide, which may include personal data, to:

• Handle and resolve legal disputes or complaints.
• Conduct or respond to regulatory investigations.
• Enforce agreements.
• Comply with lawful requests from law enforcement authorities, where required by law.

If we use automated means to process personal data in a way that produces legal effects or significantly affects you, we will implement appropriate measures to safeguard your rights and freedoms, including your right to obtain human intervention.

LEGAL BASES FOR PROCESSING PERSONAL DATA

PERFORMANCE OF A CONTRACT

For purposes A and B described in this Privacy Policy—reservations and customer service—we rely on the performance of a contract.

Using your data may be necessary to fulfill the contract you have with us. For example, when you make an online reservation, we use your data to complete and administer that reservation in accordance with our contractual obligations.

LEGITIMATE INTERESTS

For purposes C through H, we rely on legitimate interests, such as providing appropriate website content, emails, and newsletters; improving our services and website content; and carrying out administrative, fraud-prevention, and legal activities.

When we process personal data to serve our legitimate interests, we balance your rights and interests in protecting your information against our own rights and interests.

LEGAL OBLIGATIONS

For purpose H, we may also rely, where applicable, on our obligation to comply with relevant laws.

CONSENT FOR DIRECT MARKETING

Where required by applicable law, we will obtain your consent before processing your personal data for direct marketing purposes.

If consent is required for any processing activity, we will request it as appropriate. You may withdraw your consent at any time by contacting us using the contact information provided at the end of this Privacy Policy.

If you wish to object to processing described under purposes C through F and no direct opt-out mechanism is available to you, such as through your account settings, you may contact us at kokoinnutah@outlook.com, to the extent applicable.

COMMENTS

When visitors leave comments on our website, we collect the information displayed in the comments form, along with the visitor's IP address and browser user agent string, to help detect spam.

An anonymized string created from your email address, also known as a hash, may be provided to the Gravatar service to determine whether you use it.

The Gravatar service Privacy Policy is available at:

https://automattic.com/privacy/

After your comment is approved, your profile picture may be visible to the public in the context of your comment.

MEDIA

If you upload images to our website, you should avoid uploading images that contain embedded location data, such as EXIF GPS information.

Visitors may be able to download images from the website and extract any location data embedded in them.

COOKIES

Cookies are small files stored in your browser that may help our website remember certain information and preferences.

COMMENTS

If you leave a comment on our website, you may choose to save your name, email address, and website in cookies. These cookies are intended to make future comments more convenient by preventing you from having to re-enter your information.

These cookies will last for one year.

LOGIN PAGE

When you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

LOGIN INFORMATION & SCREEN PREFERENCES

When you log in, we set up several cookies to save your login information and screen display preferences.

• Login cookies last for two days.
• Screen options cookies last for one year.
• If you select "Remember Me," your login will persist for two weeks.
• If you log out of your account, the login cookies will be removed.

EDITING OR PUBLISHING CONTENT

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie contains no personal data and simply identifies the post ID of the article you edited.

It expires after one day.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on our website may include embedded content, such as videos, images, or articles.

Embedded content from other websites behaves in the same way as if you visited those websites directly.

These external websites may collect data about you, use cookies, embed additional third-party tracking technologies, and monitor your interaction with their embedded content. This may include tracking your interaction if you have an account with the external website and are logged in to it.

WHO WE SHARE YOUR DATA WITH

Your information is private and secure with us. We do not share your information with anyone.

However, as described in other sections of this Privacy Policy, certain information may be processed by third-party services for purposes such as spam detection and analytics, or shared with law enforcement authorities and external advisers where permitted by applicable law.

HOW LONG WE RETAIN YOUR DATA

COMMENTS

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and automatically approve follow-up comments rather than holding them in a moderation queue.

REGISTERED USERS

For users who register on our website, if any, we store the personal information they provide in their user profiles.

Users can view, edit, or delete their personal information at any time, except that they cannot change their usernames. Website administrators can also view and edit this information.

GENERAL DATA RETENTION

We retain information, which may include personal data, for as long as we consider necessary to:

• Provide services to you.
• Comply with applicable laws.
• Resolve disputes with other parties.
• Conduct our business.
• Detect and prevent fraud or other illegal activities.

All personal data we retain remains subject to this Privacy Policy.

If you have questions about the retention period applicable to a specific type of personal data, please contact us using the contact information provided below.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on our website or have left comments, you may request an exported file containing the personal data we hold about you, including information you have provided to us.

You may also request that we erase personal data we hold about you. This does not include information we are required to retain for administrative, legal, or security purposes.

WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.

YOUR CHOICES & RIGHTS

We want you to have control over how your personal data is used. Subject to applicable law, you may exercise the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Inform us of changes to your personal data or ask us to correct inaccurate information.
• Erasure: Request the deletion of personal data in certain circumstances.
• Restriction: Request that we limit the processing of your personal data in certain circumstances.
• Objection: Object to specific ways in which we use your personal data, where applicable.
• Data portability: Request that we transfer personal data you have provided to us to a third party in certain circumstances.
• Withdrawal of consent: Withdraw your consent at any time when we rely on consent as the legal basis for processing, subject to applicable law.

Where we process your personal data based on legitimate interests or the public interest, you may have the right to object to that processing at any time, subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate, and up to date. Please inform us as soon as possible of any changes or inaccuracies by contacting kokoinnutah@outlook.com.

We will handle your request in accordance with applicable law.

DATA RETENTION

We retain your information, which may include personal data, for as long as we consider necessary to provide services to you, comply with applicable laws, resolve disputes, and otherwise conduct our business, including detecting and preventing fraud or other illegal activities.

All personal data we retain is subject to this Privacy Policy.

If you have a question about the retention period for a specific type of personal data we process, please contact us using the contact details provided below.

QUESTIONS OR COMPLAINTS

If you have questions or concerns about how we process your personal data, or if you wish to exercise any of the rights described in this Privacy Policy, you are welcome to contact us at:

Email: kokoinnutah@outlook.com

You may also contact your local data protection authority if you have questions or wish to submit a complaint.

CHANGES TO THIS PRIVACY POLICY

Our business may change over time, and this Privacy Policy may be updated accordingly.

We invite you to review this Privacy Policy periodically to stay informed about any changes.

If we make material changes, or changes that may affect you—for example, if we begin processing your personal data for purposes other than those described above—we will contact you before beginning that processing.